Kayako Bot

Automated Ticket Analysis

• Instantly summarizes and comprehends ticket content
• Streamlines the initial assessment process

Smart Recommendations

• Suggests solutions based on historical cases and knowledge base
• Improves response accuracy and consistency

Draft Responses

• Auto-generates customer responses for basic queries
• Reduces response time for common issues

Guided Assistance

• Provides step-by-step solutions for complicated issues
• Enhances problem-solving capabilities of support agents

Free Extension with Limitations

• No cost to use, but with certain restrictions
• Does not support multimedia content
• Average response time of approximately 90 seconds

Versatile Application

• Handles a wide range of tickets, from self-service queries to complex problems
• Ideal for onboarding and cross-training new agents

What are the main benefits of using Kayako Bot?

• Improves support efficiency
• Allows agents to focus on complex tasks
• Speeds up ticket processing
• Enhances customer satisfaction

Is Kayako Bot suitable for all industries?

No, Kayako Bot is not suitable for high-compliance industries due to its limitations and automated nature.

What are the limitations of Kayako Bot?

• Does not support multimedia content
• Average response time is around 90 seconds
• May not be suitable for complex or sensitive inquiries

How can Kayako Bot assist in agent training?

Kayako Bot is great for onboarding and cross-training new agents by providing guided assistance and smart recommendations based on historical cases and knowledge base.